Privacy Policy

Privacy Policy

At PDI Hunters, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains what information we collect, why we collect it, how we use it, when we may share it, how we protect it, and the choices available to you when you use the PDI Hunters website or request our vehicle inspection services.

This policy applies to information collected through our website, enquiry forms, booking requests, WhatsApp or other communication channels, customer interactions, and our vehicle inspection services.

1. Who We Are

PDI Hunters provides professional vehicle inspection services, including Pre-Delivery Inspection (PDI) for new cars and inspection services for used vehicles, depending on the service requested.

In this Privacy Policy, “PDI Hunters”, “we”, “us” and “our” refer to PDI Hunters.

2. Information We Collect

We aim to collect only information that is reasonably necessary for providing our services, communicating with you, managing bookings, improving our website and services, and complying with applicable legal requirements.

Depending on how you interact with us, we may collect the following information.

2.1 Information You Provide to Us

When you contact us, submit an enquiry, request a quotation or book an inspection, you may provide:

  • Full name

  • Mobile number

  • Email address, if provided

  • City or inspection location

  • Preferred inspection date and time

  • Details included in your enquiry

  • Information you voluntarily provide while communicating with our team

2.2 Vehicle Information

To arrange and conduct an inspection, we may collect information relating to the vehicle, including:

  • Car manufacturer/make

  • Model

  • Variant, where relevant

  • Vehicle registration number

  • Vehicle Identification Number (VIN), chassis number or other vehicle identification information, where required

  • Dealer or showroom details

  • Vehicle delivery location

  • Inspection date and time

  • Other vehicle-related information provided by you

We collect vehicle information primarily to identify the vehicle being inspected and to prepare an accurate inspection record or report.

2.3 Inspection Information

As part of our inspection service, we may create or receive:

  • Inspection photographs

  • Inspection videos, where applicable

  • Vehicle condition observations

  • Inspection checklist results

  • Defect or damage observations

  • Inspection reports

  • Customer-provided photographs or documents

Inspection photographs may contain vehicle registration numbers, vehicle identification information or other information visible on or around the vehicle.

2.4 Payment and Transaction Information

If you purchase our services, we may process information required to manage the transaction, such as:

  • Booking information

  • Service selected

  • Amount payable

  • Payment status

  • Transaction/reference ID

  • Invoice or billing information, where applicable

Where payment is processed through a third-party payment gateway or provider, payment credentials may be processed directly by that provider.

PDI Hunters does not intend to store complete card numbers, CVV numbers, ATM PINs, UPI PINs or internet-banking passwords on its own systems.

2.5 Website and Technical Information

When you visit our website, certain information may be automatically collected depending on the website technologies and services in use.

This may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Approximate interaction information

  • Date and time of visits

  • Referring website or source

  • Basic technical and security information

This information may be used for website functionality, security, analytics, performance measurement and improvement.

3. Why We Use Your Information

We use personal information only for purposes reasonably connected with our business and the services you request.

These purposes may include:

3.1 Providing Vehicle Inspection Services

We may use your information to:

  • Respond to your enquiry

  • Understand your inspection requirement

  • Schedule your inspection

  • Coordinate with you regarding the vehicle

  • Conduct the requested inspection

  • Document inspection findings

  • Prepare inspection reports

  • Share relevant inspection photographs and findings

  • Provide customer support

3.2 Managing Bookings and Payments

We may use your information to:

  • Confirm your booking

  • Manage appointment details

  • Verify payment status

  • Maintain transaction records

  • Issue invoices or receipts where applicable

  • Resolve payment or booking issues

3.3 Communication

We may contact you regarding:

  • Your enquiry

  • Your booking

  • Inspection scheduling

  • Changes to an appointment

  • Inspection status

  • Inspection reports

  • Customer support

  • Important service-related information

These communications may take place through phone calls, SMS, email, WhatsApp or other communication channels that you have provided or chosen to use.

3.4 Improving Our Services

We may use appropriate information to:

  • Improve our website

  • Improve our inspection process

  • Improve customer experience

  • Understand service performance

  • Identify technical problems

  • Develop better services and processes

Where practical, information may be aggregated or otherwise used in a way that does not directly identify individual customers.

3.5 Marketing

If permitted under applicable law and where required, with appropriate consent, we may use your contact information to send promotional or marketing communications about:

  • PDI Hunters services

  • New services

  • Offers

  • Educational information

  • Automotive inspection-related content

You may opt out of promotional communications.

Choosing not to receive marketing communications will not prevent us from sending essential communications relating to an active booking or service.

3.6 Legal, Security and Fraud Prevention

We may process information where reasonably necessary to:

  • Comply with applicable laws

  • Respond to lawful legal or governmental requests

  • Prevent fraud or misuse

  • Detect unauthorized activity

  • Protect our customers, employees, website and business

  • Establish, exercise or defend legal rights

4. How We Collect Information

Information may be collected when you:

  • Visit our website

  • Submit an enquiry form

  • Request a PDI

  • Book an inspection

  • Contact us by phone

  • Contact us through WhatsApp

  • Send us an email

  • Communicate with our inspection team

  • Provide vehicle information

  • Make a payment

  • Provide feedback about our service

We do not intentionally collect information that is unrelated to the services or purposes described in this Privacy Policy.

5. WhatsApp and Third-Party Communication Platforms

PDI Hunters may use WhatsApp or other third-party communication platforms to communicate with customers and manage enquiries or bookings.

Information shared through these platforms may include your name, phone number, vehicle information, booking details, photographs and messages.

Third-party platforms operate under their own terms and privacy policies. Their processing of information may therefore be subject to their own policies and security practices.

You should review the privacy information provided by any third-party platform you choose to use.

6. When We Share Information

PDI Hunters does not sell or rent your personal information.

We may share limited information where reasonably necessary to operate our business, provide the requested service, process transactions, protect our systems, or comply with applicable law.

Depending on the circumstances, information may be shared with:

Service Providers

Technology, hosting, cloud-storage, analytics, communication, payment or other service providers that help us operate our business.

Authorized Inspection Personnel

Relevant information may be provided to authorized PDI Hunters personnel or inspection partners who require it to perform the requested inspection.

Payment Providers

Payment-related information may be processed by third-party payment providers where required to complete a transaction.

Legal or Government Authorities

Information may be disclosed where required or permitted by applicable law, court order, legal process or lawful governmental request.

We expect service providers handling information on our behalf to use it only for the relevant business purpose and to apply appropriate safeguards.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

These technologies may help us:

  • Keep the website functioning correctly

  • Improve website security

  • Understand website usage

  • Measure website performance

  • Improve user experience

  • Understand the effectiveness of marketing campaigns, where applicable

You can manage cookies through your browser settings.

Disabling certain cookies may affect the functionality of some parts of the website.

Where applicable, non-essential cookies or similar technologies may be subject to appropriate consent or controls.

8. Advertising and Analytics

PDI Hunters may use third-party analytics or advertising technologies to understand website performance and measure marketing activities.

Depending on the tools implemented on our website, these services may process information such as:

  • Website interaction data

  • Device/browser information

  • Approximate location information

  • Referral/source information

  • Advertising interaction information

We will configure such technologies according to applicable requirements and the settings available from the relevant service providers.

We do not represent that every third-party service listed above is currently active on the website unless it has actually been implemented.

9. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.

Security measures may include:

  • Restricted access

  • Authentication controls

  • Secure hosting and transmission practices

  • Administrative controls

  • Appropriate backups

  • Monitoring and security measures where applicable

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

If a personal data breach occurs, we will take appropriate steps required under applicable law.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may include retaining information for:

  • Completing a requested service

  • Maintaining booking and transaction records

  • Customer support

  • Accounting and business records

  • Resolving disputes

  • Preventing fraud or misuse

  • Meeting legal or regulatory requirements

  • Establishing or defending legal claims

When information is no longer reasonably required, we may delete, anonymize or securely dispose of it, subject to applicable legal requirements.

11. Your Privacy Rights and Choices

Subject to applicable law, you may have rights relating to your personal information, including rights to:

  • Request information about personal data associated with you

  • Request correction of inaccurate or incomplete information

  • Request deletion where legally applicable

  • Withdraw consent where processing is based on consent

  • Opt out of promotional communications

  • Raise a privacy-related grievance or complaint

We may need to verify your identity before processing certain requests.

To make a request, please contact us using the details provided below.

12. Withdrawal of Consent

Where processing is based on your consent, you may withdraw that consent using the available communication method provided by PDI Hunters.

Where reasonably practicable, the process for withdrawing consent should be as simple as the process through which consent was provided.

Withdrawal of consent may not affect processing that was already carried out lawfully before the withdrawal.

Withdrawal may also not prevent processing where another lawful basis or legal requirement applies.

13. Children

Our services are not designed to knowingly collect personal information from children for purposes prohibited by applicable law.

If you believe that personal information relating to a child has been provided to us inappropriately, please contact us so that we can review the matter and take appropriate action.

14. Third-Party Websites

Our website may contain links to websites, services or platforms operated by third parties.

PDI Hunters does not control the privacy practices, security or content of those third-party services.

Your interactions with third-party websites are governed by their own terms and privacy policies.

We recommend reviewing those policies before providing personal information to third parties.

15. Accuracy of Information

We encourage customers to provide accurate and current information when submitting enquiries or booking our services.

If you believe that information associated with your booking or account is incorrect, you may contact us to request an appropriate correction.

16. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, business practices or applicable legal requirements change.

When we make changes, we will update the “Last Updated” date shown at the top of this page.

Where appropriate, material changes may be communicated through additional notices.

We recommend reviewing this page periodically.

17. Contact and Privacy Requests

For questions, privacy requests, or complaints relating to your personal information, contact:

PDI Hunters

Email: [support@pdihunters.in
Phone: [+91 8770-835-638]

For privacy-related requests, please use the subject:

“Privacy / Personal Data Request”

We will review and respond to requests in accordance with applicable law.

18. Applicable Law

This Privacy Policy is intended to operate in accordance with applicable laws and regulations of India relating to privacy and protection of personal data.

This includes, where applicable, the Digital Personal Data Protection Act, 2023, the Digital Personal Data Protection Rules, 2025, and other applicable laws, rules and regulations as they come into force and apply to PDI Hunters.

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